Terms of Service

Last updated: August 6, 2026

1. Acceptance of Terms

Welcome to John Bradley Custom Clothier. By accessing our website or using our services, you agree to comply with and be bound by the following terms and conditions.

2. Acceptable Use

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site.

3. Consultations and Bookings

Booking a consultation through our website does not guarantee availability. We reserve the right to reschedule or decline appointments based on our schedule and service areas.

4. Refunds, Returns and Exchanges

John Bradley does not offer refunds, returns, or exchanges. All sales are final.

Fabric and material is ordered, cut, and then sewn, knitted, or constructed to order for each client's specific measurements to ensure no waste. Garments cannot be exchanged or returned as they will not fit another client.

John Bradley's clothiers guide clients through each step of our process to confirm and finalize all your fabrics, design options, and garments during appointments.

As all garments are custom made, once an order's payment is received and order submitted, we are unable to offer refunds.

5. Order Changes and Cancellations

John Bradley cannot change an order's design, fabric, or other details once the garment has been submitted for production. No modifications are possible. Furthermore, we are unable to cancel an order after it has been submitted for production.

John Bradley submits orders for production within hours of completing your purchase. During this time, fabric is ordered and cut. We do this to provide the fastest possible production for clients so we do not miss critical wearing dates.

As all garments are custom made, once an order's payment is received and order submitted, we are unable to offer refunds.

6. Delays and Timing

While John Bradley strives to meet its delivery estimates for garments, delays can happen in our business beyond our control and estimates are simply just that: an estimate, not a guarantee.

Our clothiers will communicate with clients as soon as we have information and provide alternative solutions when necessary. Types of delays possible include fabric delays, production delays, and shipping delays.

Fabric delays: While our clothiers are able to check fabric stock levels for most of our partner mills during your appointment, some mills may not have accurate stock information available to us in real time. When our clothier learns a fabric may be sold out or restocked at a later date, they will reach out to present alternative options.

Production delays: If a quality control error occurs, production may need to be restarted or more fabric ordered to finish an order. The clothier will reach out when we're made aware of this issue and provide an updated estimated arrival date.

Shipping delays: Due to our shipments coming through multiple international ports, we can encounter delays with customs or high-volume times of the year. Our operations team will work to get shipments moving and update clients as needed.

John Bradley is not liable for any missed wearing date if the garment is commissioned less than 8 weeks prior. Please book with plenty of time in advance.

7. Alterations

John Bradley provides free alterations during the initial fitting to clients on new garments after inspecting the fit of the garment. After the client takes home the garment on the final pickup, the client's on-file pattern will be updated to reflect these changes for future orders.

John Bradley is not responsible for the cost of any future alterations that may be needed due to a client's change in fit preference or body changes. We will, however, work with a client to perform these alterations for a fee.

8. Remakes

John Bradley understands that sometimes a garment will need to be remade to get the fit correct. Remakes are at the discretion of Brad Otto, Master Clothier of John Bradley.

We understand the remake process takes more time than anticipated, however, we want to ensure that each client walks away with the garments they ordered.

9. Payment

Half down must be made before John Bradley begins production. We kindly ask that all new clients who spend an hour getting measured, going through fabrics and design, pay at the end of their first meeting.

If a potential client is unsure if they want to move forward with a purchase, we ask them to book a consultation appointment instead to learn more about our process, pricing, and fabrics.

10. SMS Messaging Program

John Bradley Custom Clothier operates an SMS messaging program for clients who opt in. The complete terms governing our SMS program are published at https://johnbradleyclothier.com/sms-terms. The following disclosures are provided here in summary:

• Program description: Customers who opt in receive SMS messages from John Bradley Custom Clothier, which may include appointment reminders, consultation confirmations, order and delivery updates, customer support replies, account notifications, and — with separate marketing consent — promotional offers.
• How customers opt in: Customers opt in by checking one of two unchecked-by-default checkboxes on the consultation booking form at https://johnbradleyclothier.com/contact. The first checkbox provides consent for transactional SMS (appointment reminders, quotes, service updates). The second checkbox provides consent for promotional SMS (at most 2 per month). Customers may also provide written, verbal, or recorded consent through other channels.
• Consent: You only receive messages if you affirmatively opted in. Opt-in checkboxes are unchecked by default. Consent is not a condition of purchase. Transactional and marketing messages require separate consent.
• Message frequency: Message frequency varies depending on your service schedule and inquiries. You will typically receive 1–4 messages per month, but the actual number may vary.
• Message and data rates: Message and data rates may apply. Check with your mobile carrier for details.
• Supported carriers: Our SMS program is compatible with all major U.S. wireless carriers including AT&T, T-Mobile, and Verizon.
• Opt-out: You can cancel the SMS service at any time. Reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message you receive from us. After you send STOP, we will send one final confirmation message and no further texts will be sent unless you opt back in.
• Help: For assistance, reply HELP to any message you receive from us, or contact us at [email protected] or (949) 635-4892.
• Carrier liability: Carriers are not liable for delayed or undelivered messages.
• Privacy: We do not sell, rent, or share your phone number or SMS conversation data with third parties for their marketing purposes. See our Privacy Policy.

11. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of John Bradley Custom Clothier and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

12. Limitation of Liability

John Bradley Custom Clothier shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, the website or our services.

13. Governing Law

These terms are governed by and construed in accordance with the laws of the State of California. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of California.

14. Contact Us

John Bradley Custom Clothier
Serving Newport Beach, Costa Mesa, Irvine, Coto de Caza, Ladera Ranch, and San Diego (By Appointment Only)
Phone: (949) 635-4892
Email: [email protected]