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    TEXT MESSAGING

    SMS Terms of Service

    John Bradley Custom Clothier

    Last updated: August 6, 2026

    1. Program Description

    By providing your mobile phone number to John Bradley Custom Clothier ("we," "us," "JBC"), you agree to receive recurring SMS text messages from us. Depending on the programs you opt into, these messages may include:

    • Appointment reminders and scheduling confirmations
    • Consultation confirmations
    • Order and delivery status updates
    • Replies to your customer support requests
    • Important account or billing notifications
    • Occasional promotional offers related to our custom clothing services

    2. Opt-In and Express Consent

    How customers opt in: Customers opt in to our SMS program by completing the consultation booking form at https://johnbradleyclothier.com/contact. The form includes two separate, unchecked-by-default checkboxes:

    • Transactional SMS consent: By checking this box, the customer provides express written consent to receive text messages from John Bradley Custom Clothier regarding appointment reminders, quotes, or service updates.
    • Promotional SMS consent: By checking this box, the customer provides express written consent to receive occasional promotional messages (at most 2 per month) from John Bradley Custom Clothier.

    Both checkboxes are unchecked by default. The customer must affirmatively check one or both boxes to enroll. No customer is enrolled automatically. Consent is captured at the moment the form is submitted, along with the customer's name, email, and mobile phone number.

    Customers may also provide written, verbal, or recorded consent to receive SMS messages through other methods, such as email correspondence, phone calls, or in-person conversations with Brad Otto.

    Consent to receive text messages is not a condition of purchasing any goods or services from us.

    Transactional messages (such as appointment reminders) and marketing messages (such as promotional offers) require separate consent. You may opt into either or both.

    3. SMS Communications Program

    By opting in to our SMS communications on our contact form, you agree to our SMS program terms:

    • •
      Program Name & Description: John Bradley Custom Clothier offers an SMS program to send appointment reminders, service updates, schedule changes, quotes, and occasional promotional messages to customers who have explicitly opted in.
    • •
      Message Frequency: Message frequency varies depending on your service schedule and inquiries.
    • •
      Pricing: Message and data rates may apply. Check with your mobile carrier for details.
    • •
      Opt-Out & Help: You can cancel the SMS service at any time. Just text "STOP" to the short code or phone number you received messages from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time. For assistance, reply "HELP" at any time.
    • •
      Customer Support: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at [email protected] or by calling (949) 635-4892.
    • •
      Carrier Liability: Carriers are not liable for delayed or undelivered messages.

    4. Message Frequency

    Message frequency varies based on the programs you opted into and your service activity. You will typically receive 1–4 messages per month, but the actual number may vary.

    5. Message and Data Rates

    Message and data rates may apply. Your mobile carrier's standard messaging and data charges apply to all SMS messages we send and to any reply you send back. Carriers are not liable for delayed or undelivered messages.

    6. Supported Carriers

    Our SMS program is compatible with all major U.S. wireless carriers including AT&T, T-Mobile, and Verizon.

    7. Opt-Out (STOP)

    You can opt out at any time. Reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message you receive from us. After you reply STOP, you will receive one final confirmation message, and no further texts will be sent unless you opt back in.

    8. Help (HELP)

    For assistance, reply HELP to any message you receive from us, or contact us using the details in Section 10 below.

    9. Privacy

    Your phone number and SMS conversation data are governed by our Privacy Policy, which details how we protect your personal information and SMS consent.

    10. Contact

    John Bradley Custom Clothier
    Serving Newport Beach, Costa Mesa, Irvine, Coto de Caza, Ladera Ranch, and San Diego
    Phone: (949) 635-4892
    Email: [email protected]
    Website: https://johnbradleyclothier.com